Refund Policy

1. Return Period

We offer a 14-day return period for all our products. This period begins on the date the order is delivered, as confirmed by the shipping provider’s delivery record.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team within 14 days of receiving your order
2. Note the unique return ID provided by our support team
3. Securely pack the product in its original packaging
4. Include the return ID in the shipment
5. Send the package to the return address provided by customer service

3. Return Shipping Costs

Under normal circumstances, customers are responsible for return shipping costs. However, if you received a defective item, we will reimburse your return shipping costs once the defect has been verified.

4. Refund Eligibility

Full refunds are provided in the following cases:

• Factory defects (even if the item has been used)
• Items returned within 14 days, unused and in their original packaging
• Incorrect items shipped
• Items damaged during transit

5. Refund Process

Once we receive your returned product, our team will inspect it within 2 business days. After inspection:

• Approved refunds will be processed within 3–5 business days
• Refunds are issued online to the original payment method
• You will receive an email notification once your refund has been processed

6. Non-Refundable Items

We do not accept returns or issue refunds under the following circumstances:

• Items returned after the 14-day return window
• Items showing signs of excessive use or damage
• Items missing original packaging
• Modified or altered products

7. Damaged Items

If you receive a damaged product, please:

• Document the damage with photos
• Keep the original packaging for inspection by our support team
• Wait for further instructions before returning the damaged item